Working together to enhance health outcomes

A protocol for working together

Underpinning our partnership with Metro North Hospital and Health Service is a joint protocol which recognises that better health outcomes are achievable when there is effective collaboration between primary healthcare and hospital services.


Above: Metro North HHS Executive Director Operations Jackie Hanson, PHN Deputy CEO Libby Dunstan, Metro North HHS Executive Director Clinical Services Dr Elizabeth Whiting and PHN CEO Abbe Anderson signing the joint protocol in December 2018.
Right: Joint board meeting with Health Alliance team members in September 2019.

In 2019, the strength of this joint approach benefitted the Health Alliance, which continued to make significant progress with its priority projects.

Other areas of work that benefit from the PHN and Metro North HHS collaboration include the General Practice Liaison Officer-led education program and Brisbane North HealthPathways.

A strategic Health Alliance

Together, we are embarking on new initiatives such as the Health Alliance, an approach to tackling health and healthcare problems that can’t be fixed by any one organisation, part of the health sector or by existing approaches.

The vision is to create a “neutral space” where all parts of the health sector can come together on an equal footing and discuss shared problems and develop shared solutions.

Since 2017, hundreds of local clinicians, service providers and community members have been part of the Health Alliance process. What has emerged is a coherence about how we can work together across the sector to improve outcomes that matter most to patients, unlimited by traditional institutional or service boundaries.

The Alliance is also pressing for changes in the way the local health system is funded. Led by the two Boards and their executives, the Alliance is engaging with the health system’s funders at the State and Commonwealth level to discuss how more effective funding mechanisms can support improvements in health system performance, and in the health outcomes of our communities.

The focus of the Health Alliance is on improving the health and wellbeing of the following population groups:

  • older people
  • Children of Caboolture
  • people with complex health and social needs who frequently attend emergency departments

The Alliance is also working on a North Brisbane Health Information Initiative (NBHII). NBHII is developed by Brisbane North PHN, Queensland Health Clinical Excellence Division and Metro North HHS to share health information in a more coordinated and integrated way so that clinicians are able to see the whole of a patient’s journey.

Eric Jesson and Laurel Scott, representing consumers and carers at the Ageing Well convergence in November 2018.

Wellbeing focus at the Annual Metro North Health Forum

Our way to wellbeing

Since 2014, Brisbane North PHN and Metro North Hospital and Health Service have hosted the annual Metro North Health Forum.

The forum brings together an average of 300 representatives from primary and acute care to network and share ideas to improve the health of our communities.

This year’s Metro North Health Forum will provide even greater opportunity for engagement, information sharing and collaboration amongst attendees.

The 2019 forum included 25 exhibitors with attendance by 200 stakeholders and 50 GPs and practice managers attending a breakfast briefing beforehand.

Collaboratives improve communication across sectors

The PHN and Metro North Hospital and Health Service co-host collaborative meetings to enhance continuity of patient care through improved understanding of services available in general practice and the hospitals, the timely access to these services and improved communication between GPs and hospitals.


Improving outcomes for people with chronic conditions